We answer below the questions you have asked us or that we read on the various communication channels.
Registrazione – Login
1. How to register on the Arriva portal
You can register on the Arriva Italia portal by clicking “Login” at the top right and then on “New User”. Fill in the required fields and finally click “Save”. The data can be subsequently modified, once the registration procedure is complete, by logging in to your profile. A registration confirmation email will arrive at the entered e-mail address. Clicking on the confirmation link will open the portal arrives with the verification code inserted automatically. Click “Verify Code” to complete the registration.
2. What does it mean to register with the Facebook profile
To avoid having to remember multiple accounts and thus avoid forgetting the password, the Arriva Italia portal offers the user the possibility to register through the Facebook profile, if already present.
NB: check that the Popups are unlocked
3. Why register with the Twitter profile
In order not to have to remember different accounts and thus avoid forgetting the password, the Arriva Italia portal offers the user the opportunity to register through the Twitter profile, if already present.
NB: check that the Popups are unlocked
4. How to change your password
To change the password for your account, access the user profile section by clicking on the name that appears at the top right. In the green box click on “Password” and fill in the required fields (current password and new password). Click “Save” to confirm the change.
5. What to do in case of forgotten password
If the password has been forgotten, click on the item at the top right “Login” and then “Forgot password”. You will be asked to enter the e-mail address to which the new password message will be sent. Follow the wizard.
6. What to do if you change your e-mail address
To change your e-mail address, access the user profile section by clicking on the name that appears at the top right. In the window that opens, in the “E-mail address” field, enter the new address and save the changes. An email is sent to this address to confirm the change made. Follow the wizard.
How to contact Group companies
1. Where to find the contact details for contacting a company of the Arriva Group
Find the contacts of the companies of the Arriva Group in the “Contacts” menu or footer. You can always search by entering a query into the search hole.
Homepage – details
1. How to search for a route / timetable
To search for a route / timetable / you can use the travel planner, entering the place of departure, destination and travel time. The search will make the route options as a result.
2. How to stay informed also on Social media
To follow the Arriva Italia Group companies also on social networks, click the Facebook or Twitter icon at the top right of your favorite Network and discover Arriva in the world of Social! Become a Fan or Follower!
3. How to visit the press area
Click on the “Press Area” item on the main menu to read the latest press releases.
5. How to make a report / complaint / suggestion
Fill in the form in the menu voice you’ll find under “Assistance”.
6. How to send the Curriculum Vitae to the company concerned
To send an application, enter the “Work with us” page under the heading and choose the application to which you want to send the CV by selecting the link.
7. Where to find the documents / timetables / forms to be printed
You’ll find documents in the “Documents and Forms” voice under the “Assistance” menu voice.
8. Procedure to be followed for Lost Properties
Fill in the form and send us your request. You’ll find the form below the menu voice “Assistance” and “Lost Item”
1. How to search
In the travel planner on the homepage, fill in the fields and click “Search“.
2. How to reverse From – To
In the travel planner (point 1), click the double reverse arrows.
3. Is the time entry optional?
The time and date are optional; if the portal is not entered, by default, it takes the time closest to the one in which the query was made and the current date.
1. Where to find information on the Arriva Italia Group
To obtain information on the Arriva Group, click on the “About Us” item in the main menu.
2. How to contact us
To find out how to contact Arriva SIA click on Assistance in the main menu and then “Contacts”.
1. How to buy online our tickets
You can purchase our tickets through the app Arriva MyPay